President & CEO
Confidence is not
a sentiment you
hear too much
about lately when
it comes to global
travel. In fact, the
is forecasting the
U.S. economy will
lose $1.8 billion in
as a result of global
uncertainty and anti-travel policies. Learn
more about what
this might mean for
on p. 17.
Feeling good about our abilities or trusting in the abilities of those around us — isn’t that a good thing? Certainly, but as Ulrich Boser points out in his new book, Learn Better:
Mastering the Skills for Success in
Life, Business, and School, or, How
to Become an Expert in Just About
Anything, overconfidence can be a big
reason adults cease to learn. “When
people are overconfident, they don’t
ask themselves questions,” Boser
writes. “If we think we know some-
thing, we’re simply not going to take
the hard steps of relating ideas or
elaborating on what we know.”
So while it might seem like having
self-confidence is key to a successful
career, there’s a fine line: You still need
to admit that you don’t know all there is
to know. There’s a lot to gain by seeking
out new sources of information, engag-
ing with people with different back-
grounds and experiences, and keeping
an open mind to fresh ideas.
It was with this mindset that more
than 800 business-events professionals
gathered in New York City last month for
PCMA’s annual Education Conference.
Just by being there, those participants
were acknowledging that they were open
to new ways of doing business.
Likewise, at PCMA, we acknowledge
that there are always new and better
ways we can help attendees learn. So
this year, we took on the logistical
challenge of transporting attendees to
six different venues for Monday afternoon’s education program. This gave
attendees the opportunity to invigorate
their senses and immerse themselves
in a trendy or iconic Manhattan venue.
And we threw in an additional twist:
Attendees didn’t find out where they
were headed until they were en route.
Taking event organizers out of their
comfort zone and into a new environment enhanced their learning experience. Research shows that being in new
or uncomfortable situations can lead to
better memory retention.
Another new element this year: a
Admitting you don’t have all the answers
hackathon to tackle the challenge of
building vibrant, high-sharing com-
munities during events and after they
conclude. Three teams spent Tuesday
hammering out a breakthrough busi-
ness solution. Competing concepts
were presented as part of Wednesday’s
Main Stage presentation and judged by
the audience. Each member of the win-
ning team was awarded a $500 prize.
The result was a win-win learning
experience not only for those who
participated, but for audience members
who learned about each team’s innova-
tive solution. It also gave participants
a chance to see a gamified learning
experience — an on-trend interactive
format — in action.
In the end, it seems confidence is a
good thing — provided you’re confident
enough in yourself or your organization
to say, “We don’t know everything. But
we’ll be even better at what we do after
we take the time to learn together.” .
A Good Lack of Confidence
opens the door to learning.